Shipping questions and answers

Can I have my order delivered to a different address?

• Yes. In our Checkout, there is "Change Address" option. You can use it to change the shipping address of your order.

Do you ship internationally?

• Yes, as long as PayPal accepts your payment.

What shipping methods do you use?

• Tees.ca ships via Canada Post. We use Small Packet Airmail option when shipping our items.

When will my order ship?

• Orders are processed within a 24 hour on regular business days. Business days are Monday-Friday excluding holidays. To expedite the shipping process, make sure your address is a physical street address. We do not ship to P.O. Boxes, APO and FPO.


Shipping Rates




Delivery Times



• Detailed shipping cost will be calculated upon checkout

Payment Options
• Tees.ca uses PayPal's checkout system. We accept PayPal payments, as well as Visa, MasterCard, American Express and Discover cards. If you pay by credit card, when entering the billing address, please make sure the address you enter is the address where you receive your credit card billing statements. If you enter a different address, the processing of your order will be delayed.



• Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. Tees.ca and PayPal sites utilize SSL (secure socket layers) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card number, so that it can't be read while being transferred from your web browser to our Internet site. Orders can only be completed using a browser that supports SSL. All versions of Microsoft Internet Explorer starting with 2.0 support SSL. All versions of Netscape Navigator starting with 2.0 support SSL.

  

Return and Exchange Policy
• Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within seven (7) business days after delivery. You must notify our Customer Care Department by either e-mail or telephone and keep the packaging and the items involved in the claim at hand (even if they are damaged). We will not be responsible for, nor issue a refund, if notified after seven (7) business days.
• You may return any unopened merchandise in its original condition within 30 days of receiving your order. You will need to pay for the return shipping. Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt). If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Please click on the Return & Exchange link on the page of the product you ordered to determine the exact restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores accessible at NetShops.com. Please contact customer service at 1-800-590-3829 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 10:00 PM ET.

Men's T-shirts: the chart below describes approximate measurements.

Women's T-shirts: the chart below describes approximate measurements.

Kid's T-shirts: the chart below describes approximate measurements.

Long Sleeve Shirts: the chart below describes approximate measurements.

Dog's T-shirts: the chart below describes approximate measurements.

Wholesale/Retail inquiries
• If you are interested in buying larger quantities or selling your designs through our store, please contact us through our CONTACT form.